Terms & Conditions

These terms and conditions (the "Terms and Conditions") govern the use of www.cuebr.com.au (the "Site"). This Site is owned and operated by CUE B.R. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

These Terms and Conditions are governed by the laws of the State of Victoria.

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Accounts

When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and

2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
    

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

 

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Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.

The following goods are available on our Site:

• Packaging Products;

• Fresh Fruit and Vegetable Packaging; and

• Business Supply items.
   

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.
 

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Payments

We accept the following payment methods on our Site:

• Stripe.

When you provide Stripe with your payment information, you authorise their use of and access to the payment instrument you have chosen to use. By providing Stripe  with your payment information, you authorise Stripe to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

 

Shipping and Delivery

When you purchase goods from our site, the goods will be delivered through one of the following Methods: 
 

• Free delivery within the Wholesale Fruit Vegetable & Flower Market in Epping Melbourne; or

• Standard delivery by post. Delivery takes 5-7 business days.
   

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and public holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.
 

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

 

Refunds

Refunds for Goods
Refund requests must be made within 7 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

• Good is broken;

• Good does not match description; or

• Good is the wrong size.

Refunds do not apply to the following goods:

• Plastic Bottles. As these bottles to not come in a box and are in a large plastic sleeve, these cannot be returned if the packaging has been damaged..

• Any goods with Damaged boxed or packets cannot be returned. 

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Returns

Returns can be made in person at the following location: If the order was placed for delivery within the MMA (Melbourne Wholesale Fruit Vegetable & Flower Market Epping) Then please return goods in store.

CUE BR PLASTICS
Store 86, Melbourne Markets
35 Produce Drive Epping.

Returns can be made by mail. To return a good by mail, follow the following procedure:
Pack your goods so that items are safe from damage. Go to your nearest post office and pay the necessary postage. - Postage Back to CUE BR will not be included in refund.
 

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Consumer Protection Law

Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

 

Limitation of Liability

CUE B.R and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

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Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless CUE B.R and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
 

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Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
 

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Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

 

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

(03) 9689 9300
Store 86, Melbourne Markets
35 Produce Drive Epping.

Effective Date: 7th day of February, 2024

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